Patient safety is and always has been our number one priority. That is why we are enhancing our safety precautions and following the infection control procedures that the American Dental Association and Centers for Disease Control and Prevention are recommending dental practices implement as they reopen. We appreciate your patience and cooperation throughout this process, and we are looking forward to providing our patients with non-emergency dental services once again.
Before Your Appointment
When you make an appointment with us, our office will communicate with you beforehand to ask some health-related screening questions. After you arrive for your appointment, please wait in your car until we are ready for you to come in. You will see a sign in front of our office that reads “Mobile Check-In.” Please call or text the number listed there to inform our front desk of your arrival. Once your treatment room is ready, you will be escorted straight through the lobby to your room. We are also asking patients to refrain from bringing anyone with them that does not also have an appointment, with exception of people accompanying a child or someone who needs extra assistance.
Our new check-in process will involve additional screening questions and measuring each patients’ temperature to ensure that no one who enters our office has a fever or other COVID-19 symptoms. We also have hand sanitizer available that we will be asking each patient to use upon entering our office. Our new process eliminates the need for patients to wait in our lobby for long periods of time, but you may notice that our waiting area no longer contains magazines, children’s toys, etc., for the time being, as those items are difficult to clean and disinfect. We are doing our best to stagger appointment times to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Our Disinfection Process
Before you enter the examination room, all surfaces including the dental chair, cabinet handles, and countertops will be thoroughly disinfected with hospital-grade disinfectants. Any equipment that has disposable coverings will have their coverings removed and replaced between each patient. After each use, all non-disposable dental instruments receive the highest level of medical sterilization available, and disposable instruments and needles are never reused. Before seeing each patient, everyone in the treatment team will wash their hands and put on a new pair of gloves. We have always had very high standards for cleaning and sterilizing our practice, and we will always uphold these standards.